FAQ
A:Up Parties specializes in themed teepee or canopy luxury sleepovers, kids’ spa parties, glam make-up parties, stylish boho picnic rentals, poolside teepee cabanas, and igloo tent rentals for various events.
A: We provide our services in Long Island and New York City. We will travel to New Jersey and Westchester county, depending on the location.
A: Yes, our parties are designed to be fun for everyone, from children to adults.
A: Absolutely! We love ensuring the little ones have a blast and get to fulfill their celebration dreams. The process and pricing remain the same for daytime sleepovers.
A: Absolutely! Our spa and make-up products are designed with the safety and enjoyment of children in mind. We use kid-friendly and non-toxic products.
A: Equipment pick-up will occur within 48-72 hours of your party. While we strive for prompt service, please note that pick-up may not occur immediately after your event. Your estimated pick-up time will be communicated on the day of setup.
A: All payments are non-refundable. However, if you cancel or reschedule, your payment can be credited toward a future event with Up Parties, subject to availability. The rescheduled event must take place within one year of the original event date.
It is the client’s responsibility to confirm the final guest count at least one week prior to the party. If your headcount is reduced before the final payment is made, your balance will reflect the updated number of guests. After the final payment is submitted, the original headcount will be charged, as all equipment and supplies are prepared specifically for your event.
We will do our best to accommodate any last-minute guest additions or add-ons, but availability is not guaranteed. If we’re unable to fulfill your request, any credited payments can be applied toward a future booking or used to purchase available add-ons, based on stock availability.
A: Coquette, Preppy, Sephora, Boho Rosegold, Boho Pink, and Pink and gold themes.
A: We offer a variety of exciting themes, including exclusive soccer, hockey, gaming, sports, camo, and other unique themes for boys.
A: No, all of our themes are priced the same.
A: At Up Parties, hygiene is our top priority. After every event, we ensure all bedding is professionally laundered with a gentle, non-toxic detergent. Every decor item, tray, and piece of equipment is thoroughly disinfected after each use. We also use waterproof mattress protectors to guarantee a clean and safe sleeping space for each guest. Our mom-owner is personally committed to maintaining the highest standards of cleanliness, taking hygiene and germ prevention very seriously. Your peace of mind is always our number one concern.
A: We’re dedicated to maintaining high hygiene standards for your well-being, which is why we do not supply sleeping pillows. Consider adding a fun note to your invitation: BYOP (Bring Your Own Pillow) for an added level of cleanliness and comfort!
A: We gladly accept payments through our secure online system using credit cards. Zelle and Venmo are also accepted.
A: Up Parties reserves the right to determine whether weather or environmental conditions are safe for event setup and operation. Unsafe conditions may include, but are not limited to:
Rain
High winds
Snow
Extreme temperatures
Flooding or saturated ground
Any other hazardous weather or environmental factors
If conditions are deemed unsafe, your event will be rescheduled, and a full credit will be issued. This credit must be used within one (1) year of your original event date and is subject to availability.
In the event of hazardous travel conditions (e.g., snow, ice, road closures) that prevent our team from arriving safely, Up Parties may also reschedule or postpone any event, including indoor ones.
Please note: No refunds will be issued for weather-related cancellations or postponements, regardless of whether the decision is made by Up Parties or the customer. A credit will be provided for rescheduling within the one-year timeframe.
If you have additional questions that aren’t covered here,
please feel free to get in touch with us! We’re here to assist you.